Support

Frequently Asked Questions

Quick answers for payment, delivery, guest checkout, and order access on SIZO.

Delivery

When do I receive my key?

Most local stock products are delivered immediately after payment confirmation. Your key is sent by email and can also be revealed from your order page after verification. Pre-orders are the exception: the key arrives on the release date shown on the product page.

Guest Orders

Can I buy without an account?

Yes, for everything except a pre-order. Pre-orders require an account, because the key is delivered later and a refund needs a wallet to go into.

Payments

Which payment methods are supported?

SIZO currently uses Chargily Checkout with CIB and Edahabia payment support for Algerian customers.

Order Access

Why verify the order email before showing keys?

This extra step protects delivered codes from being exposed to the wrong person after payment return, shared browser sessions, or forwarded order links.

Failed Payment

What happens if my payment fails?

Your order stays pending and you can retry payment from checkout or the order page. Delivered keys are never assigned until the payment is confirmed.

Refunds

Can digital products be refunded?

Undelivered items are refunded to your wallet as store credit — see the Refund Policy.

Still Need Help?

Contact Support

For payment issues, missing delivery, activation problems, or order access questions, contact the SIZO support team with your order number.

OPEN SUPPORT REFUND POLICY