Privacy Policy

At SIZO Digital Store, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

We collect the following types of information:

• To run your account and deliver your orders we hold: your name, email address and phone number; delivery addresses you save (street, city, wilaya, postal code); your order history and the encrypted keys delivered to you; your store-credit balance and its transaction history; gift cards you have bought or claimed; support messages you send, including attachments; and, for a guest order, a signed token that lets you reopen that one order. Passwords are stored only as a hash, never in a readable form.
• Payment Information: We do not store credit card details. Payments are processed securely through Chargily Pay.
• Order Information: Purchase history, digital products acquired, and order preferences.
• Device Information: IP address, browser type, device type, and operating system.
• Usage Data: Pages visited, time spent on site, and interaction with our services.

2. How We Use Your Information

We use your personal information to:

• Process your orders and deliver digital products
• Send order confirmations and transaction receipts via email
• Provide customer support and respond to inquiries
• Prevent fraud and unauthorized transactions
• Improve our website and services
• Send promotional communications (with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information to third parties. We may share your data with:

• We share only what each service needs: Chargily (card payments), Resend (order and support email), our fulfilment partners (they supply the game keys), Cloudflare (CDN and DNS), Railway (hosting and database) and object storage for delivered image keys. Received support mail is kept by Resend for 30 days and then deleted.
• Legal Authorities: When required by law or to protect our rights.

4. Data Security

We implement appropriate security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Passwords are stored as a one-way hash
• JWT tokens for secure authentication
• Rate limiting to prevent abuse
• Regular security assessments and updates

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal information.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your account and data.
• Portability: Export your data in a structured format.
• Consent Withdrawal: Opt out of marketing communications.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication
• Store your theme preferences (dark/light mode)
• Remember your cart contents (guest checkout)
• Analyze site usage and improve performance

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal and tax obligations
• Resolve disputes and enforce agreements
• Prevent fraud and maintain security

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at [email protected].